Communications / Outreach/ Education Partner I

As part of the Public Relations team, this position delivers customer-focused communications, community engagement and public storytelling that strengthens trust and connection between Toho Water Authority and the customers it serves. The position supports a wide range of outreach and communications activities designed to educate and engage residential, commercial and community audiences. Responsibilities include managing Toho's social media presence, supporting digital storytelling efforts, overseeing mobile hydration and outreach assets, coordinating mascot appearances, and serving as the lead for select community events and activations. Performs other tasks related to assigned areas of responsibility. An individual with creativity, energy and a passion for serving customers through meaningful communication would be the perfect fit.

1. Develop, implement and manage customer-focused communication programs including: 1) creating informative and engaging content for customers and the public; 2) identifying outreach opportunities that support customer awareness and trust; and 3) monitoring program performance, recommending improvements and maintaining accurate records of results.
2. Manage and maintain Toho's official social media accounts, including content planning and execution of graphics and video, writing, publishing, monitoring engagement and responding or coordinating responses as appropriate.
3. Community Outreach management to include overseeing Toho's Water Buggy and portable water cooler program; Toho's mascot, Hydro; and serving as lead representative for select community events, festivals, neighborhood meetings, and public activations in which Toho participates.
4. Coordinate and oversee the annual Drop Savers calendar contest, including promotion, school and community outreach, submission management, judging coordination, recognition activities and production support for the final calendar.
5. Serve as team liaison for select Toho departments and offer assistance and support as needed.
6. Assist with the development and management of customer-facing website content and other communication channels to ensure information is current, accurate, and engaging.

1. Prepare reports, publications and promotional materials including exhibits, brochures, flyers, event materials, digital content, and presentations.
2. Support customer awareness, conservation messaging and organizational initiatives through presentations and outreach opportunities.
3. Communicate orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, customers, community members and representatives of outside organizations.
4. Ability to establish and maintain effective working relationships with those contacted in the course of work, along with the ability to make public presentations and tactfully and professionally communicate with officials, administrators, fellow employees and the general public.
5. Track outreach metrics, social media analytics, event participation and engagement results, and recommend strategies for continuous improvement.
6. Participate in on-call rotation to support customer communication needs during service disruptions, emergencies, major announcements or other high-profile issues as assigned.
7. Knowledge of and the ability to effectively use computer software programs, particularly Microsoft Word, Excel, Outlook, presentation software, social media management tools, video editing platforms and content creation software.
8. When needed, assist other department team members in various duties and activities.
9. All other duties as assigned.

1. Bachelor's degree in Communications or closely related field.
2. Minimum of three years relevant communication and/or public relations experience (utility experience not required).
3. Must possess and maintain a valid State of Florida Class E Driver's License.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing. Outdoor conditions; rugged terrain, slippery surfaces, varying weather, including, heat, cold, dry, wet weather.

Health, Dental, and Vision Medical Insurance

Employee Onsite Wellness Center

401(a) and 457 Retirement Plans

Retirement Match

Group Basic Life Insurance / AD&D

Paid Vacation and Holidays

Paid Sick Time / Sick Bank

Employee Assistance Program

Flexible Spending Account Program

Dependent Care (FSA)

Longevity and Christmas Bonuses

Tuition Reimbursement

01

Do you have an Bachelor's degree or higher in Communication, Public Relations, Marketing, Journalism or related field? If so, please indicate which field. If no, please put N/A.

02

Do you currently possess a valid class E State of Florida Driver's License?

• Yes
• No

03

If you answered "No" to the above question, are you able to obtain a State of Florida Class E Driver's License prior to employment?

• Yes
• No

04

Do you have experience in dealing with the Associated Press (AP) style?

• Yes
• No

05

How many years of experience do you have developing, executing, and managing marketing strategies, communication strategies, or both?

• No experience
• Less than 3 years of experience
• 3-4 years of experience
• 5 or more years of experience

Required Question