Senior Analyst, Advanced Analytics - Direct Sales Channels
Description
Senior Analyst, Direct Operational Analytics KPI Team
Want to help shape the performance of our multi-billion dollar direct-to-consumer personal lines business? The Direct OperationalAnalytics KPI team is looking for a highly motivated Senior Analyst to helpmonitor, explain, and forecast performance across Liberty Mutuals Directchannel, which encompasses both digital and call center sales analytics.
In this role, youll turn complex data into actionableinsights that influence real-time operational decisions and financial planning.Youll analyze funnel performance, identify drivers of KPI movement,
investigate emerging trends, and help business partners understand what ishappening, why it is happening, and what actions to consider next.
This is a highly collaborative and visible role thatpartners closely with adjacent Analytics teams like Media and Strategic Partnerships,Finance, and Operational Data & Reporting. It is ideal for someone whoenjoys ambiguous problem-solving, working with large datasets, and translatingquantitative findings into clear business recommendations. Our team valuescuriosity, collaboration, and clear communication and look for people who areexcited to dig into the data, challenge assumptions, and help business partnersmake better decisions.
What Youll Do
- Analyze KPI trends across segments and channels to understand performance versus plan and identify drivers of operational and financial gaps.
- Monitor real-time and monthly results against expectations, investigating meaningful deviations and surfacing actionable insights.
- Support Direct financial planning by collaborating across teams to set forward-looking business targets and performance expectations.
- Query, curate, and analyze large datasets from multiple platforms and sources to answer critical and complex business questions.
- Translate analytical findings into clear, compelling presentations and recommendations for stakeholders and senior leaders.
- Partner with Operational Data & Reporting to prioritize, develop, and optimize standard reporting that improves visibility into business performance.
- Balance multiple priorities in a fast-paced environment while proactively communicating progress, risks, and insights to business partners.
What Youll Bring
- Strong analytical and problem-solving skills, with experience working with large datasets and using data to diagnose business performance and comfort working through ambiguity and bringing structure to complex business problems.
- Ability to connect operational trends to financial and strategic outcomes, with strong communication and storytelling skills, including the ability to tailor insights for technical and non-technical audiences.
- Strong PowerPoint and presentation skills, with experience preparing materials for a variety of audiences, including senior leadership.
- Ability to collaborate and influence effectively across peer teams.
- Technical proficiency with analytical tools such as SQL, Excel, Python/R, Power BI, or similar platforms, as applicable.
Why This Role Is Exciting
- Youll influence decisions for our fast paced and growing direct-to-consumer business by tackling high-impact, ambiguous business questions.
- Your insights will help leaders understand performance and take action in real time.
- Youll help shape how the organization measures, forecasts, and improves Direct channel performance.
- Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
- Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
- Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
- Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
- Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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