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Regional Operations Center Specialist IV
Engineering
Job Summary
Job Summary
Be the key to unlocking uninterrupted connectivity in our communities. As a Senior Operations Center Specialist at Spectrum, you'll expertly manage and guide advanced network operations, efficiently restoring service. Advance your skillset by managing high-volume and disaster recovery events. Use your expertise to help support our 24/7 network, keeping people connected to what matters most.
Responsibilities
What our Senior Operations Center Specialists Enjoy Most About the Role
Working Conditions
Our Regional Operations Centers monitor our network 24/7, keeping our communities connected. This role requires flexibility to work different shifts, including nights, weekends and holidays, in an office environment.
Qualifications
Required Qualifications
Education
Experience
Technical Skills
Skills & Abilities
Preferred Qualifications
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Job Summary
Be the key to unlocking uninterrupted connectivity in our communities. As a Senior Operations Center Specialist at Spectrum, you'll expertly manage and guide advanced network operations, efficiently restoring service. Advance your skillset by managing high-volume and disaster recovery events. Use your expertise to help support our 24/7 network, keeping people connected to what matters most.
Responsibilities
What our Senior Operations Center Specialists Enjoy Most About the Role
- Technical Excellence: Refine your technical skills by managing advanced network operations to detect and resolve outages and impairments.
- Proactive Approach: Analyze network performance, identify trends, and create action plans to enhance customer experience. Coordinate with field leadership to resolve persistent and intermittent issues.
- Collaborative Environment: Work with multiple teams to resolve, escalate and prioritize outages and disaster recovery efforts.
- Connect to More: Advance your technical mastery by supporting training and mentoring team members.
- Unlimited Potential: Advance your career at Spectrum by leveraging professional growth opportunities, including on-the-job training and tuition-free degrees & programs.
Working Conditions
Our Regional Operations Centers monitor our network 24/7, keeping our communities connected. This role requires flexibility to work different shifts, including nights, weekends and holidays, in an office environment.
Qualifications
Required Qualifications
Education
- High school diploma or equivalent.
Experience
- 4 + years of experience in the cable / telecommunications industry.
- 4 + years of experience in network operations, dispatch, call center or help desk support experience.
- Spectrum ROC Specialist III or equivalent experience.
Technical Skills
- Knowledge of HFC network concepts, industry terminology, DOCSIS and end-user support principles.
- Ability to troubleshoot basic hybrid fiber coax issues using related software.
- Ability to generate reports and correspondence.
- Interpret instructions in a variety of formats.
Skills & Abilities
- Fluent in English.
- Demonstrated customer service and communication skills.
- Ability to differentiate between colors used as identifiers in our software systems.
Preferred Qualifications
- Assocaites degree or certificate in telecommunications or IT.
- Ability to read & interpret HFC plant schematics / prints.
- SCTE broadband and network maintenance related courses or equivalent.
- A+, N+ and MCSE or related certifications.
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