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SUMMARY

The Health Risk Assessment (HRA) Representative plays a vital role in guiding members through their annual CMS-mandated health risk assessment. This position requires a poised, self-directed professional who excels in a fast-paced, member-focused environment and consistently delivers high-volume performance, completing 100+ assessments each day. The role is both impactful and essential to supporting improved member health outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Have a full understanding of the questions asked in the health risk assessment form.
2. Prepare HRA forms to be completed daily based on the list of members with an appointment at the Center for the day.
3. Round the different departments at the Center and track patients that need assistance with the questionnaire once they have checked in for their scheduled appointment.
4. Assist members with completing the questionnaire by reading the questions, writing their responses, and explaining any questions the member may have.
5. Electronically transcribe member responses at the end of the day and submit paper copies to the Medical Records Department for scanning.
6. Contact patients via telephone who missed, canceled or rescheduled their appointment at the end of the day in an attempt to collect the member's responses via telephone.
7. Create a work relationship with the Center personnel and work together to help communicate about pending patients.
8. Send via interoffice to the Health Plan any completed HRAs left at the Center on the Health Plan Box.

LANGUAGE SKILLS

Fluency in English and Spanish required.