Seasonal Benefit Enrollment Counselor - Virtual
Job Description
*Work from home opportunity*
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group virtually with start dates beginning in September 2026.
Your Impact As An Associate On Call Benefit Enrollment Counselor
Job Responsibilities:
- Virtually attend orientation and client training
- Elevate the enrollment experience of our client's workforce
- Proficiency in the benefit enrollment cases which have been assigned
- Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment
- Be polite and courteous to all customers and staff. Maintain a professional demeanor at all times
- Regular and timely attendance
- Adhere to all work and break schedules
- Work remote flexible schedules (day or evening), based upon workload and client requirements
- Communicate information thoroughly and perform work completely and accurately
- Enter information accurately into the enrollment system
- Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
- Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
- Perform all other related and compatible duties as assigned.
- Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
- Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
You Bring Knowledge and Expertise
Required Experience:
- Experience in Customer Service and/or sales experience in person and over the phone
- Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy
- Proficiency in computer skills including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment
- Ability to work in a team environment
- Ability to work a flexible 8 hour shift with call center hours of 8am-8pm
- Ability to flexible for on call work with peak season of September to December
- Ability to work from home, any location within the United States
Preferred Experience:
- 1 + years of experience in Customer Service and/or sales experience in person and over the phone
- Benefits experience
- Bi-lingual Spanish
Education:
- High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.
Aon offers a benefits package for temporary and seasonal employees who will work 20 or more hours per week including: medical, dental, and vision insurance at the employee's expense, critical illness insurance, 10 company holidays per calendar year (paid, if eligible), paid sick leave as provided under state and local law, and a 401(k) savings plan with employer contributions. Eligibility for benefits are governed by the applicable plan documents and policies.
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