Information Technology_USA - USA_Associate Product Manager
Real Soft, Inc.
Jacksonville, FL, USA
7/27/2026
Full time
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
Max :
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Deepa Narayanan
Location: San Jose CA
Duration: 6 months
skill id:10863927
Note: This position is now remote.
Remote Role
Program Manager - Infrastructure, Device Discovery & Service Mapping
We are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative - a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths.
Required Qualifications
• 5+ years managing technical infrastructure or IT operations programs
• Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. - adjust to your stack)
• Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) - enough to ask the right validation questions of a technical lead, even if not personally building maps
• Proven track record correcting a program that was behind schedule or over budget - request a specific example in interview, don't accept a generic claim
• Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence
• Strong written communication
Preferred
• Hands-on experience building or validating service maps (not just managing the team that does)
• Experience with discovery protocols (SNMP, WMI, agent-based discovery)
• PMP, CSM, or equivalent certification
ALL CAPS, NO SPACES B/T UNDERSCORES
Max :
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Deepa Narayanan
Location: San Jose CA
Duration: 6 months
skill id:10863927
Note: This position is now remote.
Remote Role
Program Manager - Infrastructure, Device Discovery & Service Mapping
We are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative - a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths.
Required Qualifications
• 5+ years managing technical infrastructure or IT operations programs
• Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. - adjust to your stack)
• Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) - enough to ask the right validation questions of a technical lead, even if not personally building maps
• Proven track record correcting a program that was behind schedule or over budget - request a specific example in interview, don't accept a generic claim
• Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence
• Strong written communication
Preferred
• Hands-on experience building or validating service maps (not just managing the team that does)
• Experience with discovery protocols (SNMP, WMI, agent-based discovery)
• PMP, CSM, or equivalent certification